Refund and Exchanges

Return, Refund, and Cancellation Policy for Mughal Carpet Website

At Mughal Carpet, we are committed to providing you with the best shopping experience for our exquisite handicraft products. Please read the following Return, Refund, and Cancellation Policy carefully to understand our procedures in case you need to return a product, request a refund, or cancel an order.

1. Returns:

We accept returns within 30 days of the delivery date. If you are not completely satisfied with your purchase, you may initiate a return by contacting our customer support team at Email. The following conditions apply to returns:

  • The item must be in its original condition, unused, and with all its original packaging and tags.
  • Customized or personalized items may not be eligible for return unless they are damaged or defective upon receipt.

Once we receive and inspect the returned item, we will process your refund or offer an exchange based on your preference.

2. Refunds:

We offer refunds for eligible returns and under the following circumstances:

  • The item is damaged or defective upon receipt.
  • The item does not match the description provided on our website.

Refunds will be issued to the original payment method used during the purchase. Please allow up to [X] business days for the refund to be processed and reflected in your account.

3. Cancellations:

You may cancel your order within 24 hours of placing it, provided the order has not been shipped yet. To cancel your order, please contact our customer support team at [customer support email/phone number]. If your order has already been shipped, you may need to initiate a return upon receiving the items.

4. Return Shipping:

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. However, if the return is due to a change of mind or other reasons, you will be responsible for the return shipping expenses.

5. How to Initiate a Return or Refund:

To initiate a return or refund, please follow these steps:

  • Contact our customer support team at [customer support email/phone number] within 30 days of receiving the item.
  • Provide the order number, details about the item, and the reason for the return/refund request.
  • Await further instructions from our customer support team on how to proceed with the return or refund process.

Please note that we reserve the right to refuse returns, refunds, or exchanges if the conditions outlined in this policy are not met.

Contact Information:

For any inquiries or assistance regarding returns, refunds, or cancellations, please contact our customer support team at:

  • Email:
  • Phone: +91 98373 03930

Please ensure you have read and understood our Return, Refund, and Cancellation Policy before making a purchase. This policy is subject to change without notice, so we recommend reviewing it periodically.

Last updated: 20-08-2023

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